The purpose of these conditions is to govern the relationship between, on the one hand, the company Rippling SAS with a capital of €6,000, whose registered office is located at 48bis rue Vérollot 94200 Ivry-sur-Seine – telephone: + 33 7 45 13 35 73 registered with the RCS of Créteil, France under the number SIRET 911344547 hereinafter referred to as “Rippling” the Seller, and on the other hand any natural or legal person wishing to place an order hereinafter referred to as “The Customer”.
These General Terms and Conditions of Sale apply without restriction or reservation to all sales concluded by “Rippling” for products sold in the electronic catalog of the rippling-bijoux.com website as part of a sales system at distance.
The conditions of sale can be modified at any time and the new conditions will apply, with immediate effect, to any order placed after their publication.
PRODUCTS
The rippling-bijoux.com website is an online sales site for precious hand-made designer jewelry.
The photographs illustrating the Rippling jewelry may turn out to be slightly different from reality due, on the one hand, to the settings of the Customer’s screen or the lighting during the shots, and on the other hand to the fact that, being artisanal creations entirely made by hand, each Rippling jewel is unique.
Rippling cannot therefore guarantee a perfect similarity between the jewel visible on the site and that which the Customer will receive and which may present slight differences in size or texture, these differences being inherent in the craftsmanship and can in no case be considered as defects. The responsibility of the Company cannot be questioned, and the validity of the order cannot be affected.
The photographs, graphics and descriptions of the products offered for sale are indicative and in no way bind the Company. Customers have the possibility of obtaining additional information by contacting Rippling via the contact form or by telephone + 33 7 45 13 35 73.
Unless otherwise specified, all jewelry is in 18-carat gold and bears the legal hallmarks (master’s mark and guarantee mark). Pieces weighing less than 3g bear only the maker’s mark, which is the only mandatory mark due to their low weight.
PRICES / TAXES
Prices are indicated in euros, all taxes included (TTC), excluding delivery costs.
The price is payable in euros (€) exclusively and payable in full after confirmation of the order.
Delivery costs, when they are not offered, are added to the price of the Products and indicated separately before the validation of the order by the Customer.
The total amount owed by the Customer and its details are indicated on the order confirmation page.
For orders to be delivered outside the European Union (United States and Great Britain) or in the overseas territories, French VAT will be automatically deducted from the amount invoiced.
Customs taxes and formalities are the sole responsibility of the Customer. The Customer undertakes to check the possibilities of importing the products ordered with regard to the country of delivery. The sale is made «Delivered At Place», which means that the transport to the point of delivery is at the expense and risk of “Rippling”. The recipient will be required to pay all import or local taxes relating to his order.
Rippling may modify the prices indicated on the Online Store website at any time and without notice. The same applies to the amount of French VAT, any change in which will be reflected in the price invoiced. The prices thus modified will only be applicable to new orders and not to those which have already been accepted.
CREATION OF THE CUSTOMER SPACE
When placing an order, the Customer has the possibility but not the obligation to create a personal customer space. Once created, to access it, the Customer must identify himself using his username and his secret, personal and confidential password. The Customer undertakes to maintain strict confidentiality on the data, in particular the username and password, allowing him to access his customer area, the Customer acknowledging that he is solely responsible for access to the Service through his username and password. The Customer also undertakes to inform Rippling without delay in the event of loss, misappropriation or fraudulent use of his username and/or password.
After the creation of his personal customer space, the Customer will receive an email confirming the creation of his customer space.
The Customer agrees when registering to:
- deliver real, accurate, up-to-date information at the time of entry into the service registration form, and in particular not to use false names or addresses, or names or addresses without being authorized to do so.
- keep the registration data up to date in order to permanently guarantee their real, exact and up-to-date character.
The Client further undertakes not to make available or distribute illicit or reprehensible information (such as defamatory information or information constituting identity theft) or even harmful information (such as viruses). Otherwise, Rippling will be able to suspend or terminate the Customer’s access to the Site at its sole fault.
ORDER
The Customer declares to have read and accepted these General Conditions of Sale before placing his order.
Confirmation of the order entails acceptance of the GCS and forms the contract.
The information communicated by the Customer when placing the order (in particular name and delivery address) is binding. Thus, the responsibility of Rippling can in no way be sought in the event that an error when placing the order prevents or delays delivery.
After having checked the content of his order, the Customer will definitively confirm it during the payment stage where he will have to pay 100% of the total price of the jewel as well as any delivery costs. This confirmation has the value of conclusion of the contract.
With the exception of any mention to the contrary appearing in these General Conditions and without prejudice to the right of withdrawal provided for by applicable law, the Customer’s orders are firm and definitive.
Once the contract has been concluded, the Company will send the Customer, by e-mail, a summary of the information entered on the order form. The invoice for the order will also be provided as an attachment to the e-mail sent to the Customer.
Rippling creations are artisanal, handcrafted by its creator. All our jewels are made to order which implies an average time of receipt of the ordered item of 2 to 4 weeks.
When your jewel is ready to be shipped, we send you an email notification to let you know and confirm your delivery address.
The languages available to conclude the contract with the rippling-bijoux.com site are French and English. In case of difficulty of understanding or conflict between the texts, the French version prevails over the English version.
PAYMENT TERMS
Payment is made in full when ordering, any delivery costs included.
Three payment options are available to the Customer:
Payment by credit card: Payment is made directly on the secure web payment platform STRIPE (certified PCI level 1, the highest level of security), the Customer’s bank details do not pass through the Site.
The Customer’s order is recorded and validated upon acceptance of payment by the bank.
The Customer’s account will be debited with the corresponding amount only when the details of the bank card used have been verified and the debit has been accepted by the bank that issued the bank card.
The impossibility of debiting the sums due will result in the immediate nullity of the sale.
The credit card may in particular be refused if it has expired, if it has reached the maximum amount of expenditure to which the Customer is entitled or if the data entered is incorrect.
Payment by bank transfer: The Customer can pay for his order by bank transfer. When ordering, Rippling will communicate the details of the account to which to make the transfer, as well as the order reference to be indicated in the transfer order. The amount must appear on Rippling’s account within 5 days of the order, failing which we reserve the right to cancel the order.
Payment by PayPal: The Customer already has a PayPal account. He can use this account and pay for his order safely without communicating his bank details.
Rippling will launch the manufacture of the jewel ordered after verification of receipt of full payment.
Rippling is not responsible for the costs that may be charged to the Customer by its issuing body or its bank when paying for the order.
SHIPPING, SHIPPING COSTS AND DELIVERY
The jewel ordered is delivered to the address indicated by the Customer when ordering. It is therefore up to him to check that this address does not contain any errors. Rippling cannot be held liable if the address provided by the Customer is incorrect or incomplete, thus preventing, distorting or delaying delivery.
The shipping costs are those specified during the finalization of the order and are accepted by the validation of the order. For any order made in mainland France, delivery costs are free.
An estimated delivery date is indicated on the order invoice.
When the manufacture of the jewel ordered is completed and it is ready to be shipped, Rippling sends the Customer a notification by email to inform him and confirm the delivery address. However, if one or more Products cannot be delivered within the time initially announced, Rippling will send an email indicating the new delivery date to the Customer. Rippling does not deliver to PO boxes or Cedex addresses.
Delivery means the transfer of physical possession or control of the goods from the seller to the Customer. Rippling undertakes to manufacture, prepare and ship the order within 2 to 4 weeks from full payment of the price and subject to compliance with the purchase conditions defined in these GCS. To this period is added that of the delivery service. The total failure to deliver entails the automatic cancellation of the sales contract.
Rippling shipments are covered by insurance for the value of the item sent.
The Customer must report as soon as possible any delay of more than 8 days in the delivery of his package.
On delivery, you may be asked to sign a receipt.
It is up to the Customer to check that the Product delivered complies with his order and that the package is sealed and undamaged. If this is not the case, the Customer must imperatively indicate it on the delivery slip and contact Rippling by email (contact@rippling-bijoux.com) or by telephone on + 33 7 45 13 35 73. No claim on the quantity or condition of the Product will be accepted if the claim has not been made on the delivery slip. The risk of loss or damage to Rippling jewelry is transferred to the Customer when he (or a third party designated by him) takes physical possession of the property.
Les bijoux Rippling sont conformes à la législation française. Il appartient au Client de vérifier auprès des autorités de son pays que l’importation de tels bijoux n’est pas sujette à restrictions.
Des droits de douane, d’importation ainsi que des taxes locales peuvent être exigibles lors de la livraison d’une commande hors de l’Union européenne. Ces droits sont à la charge et entière responsabilité du Client.
Les offres de vente en ligne présentées sur le Site sont réservées aux consommateurs résidant en France, dans les pays membres de l’Union européenne (Allemagne, Autriche, Belgique, Bulgarie, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Grèce, Hongrie, Irlande, Italie, Lettonie, Lituanie, Luxembourg, Malte, Pays-Bas, Pologne, Portugal, République tchèque, Roumanie, Slovaquie, Slovénie et Suède) ainsi qu’en Suisse, Norvège, Royaume-Uni, à Monaco au Canada et aux Etats-Unis et pour des livraisons dans ces mêmes zones géographiques. Si le Client ne réside pas dans ces zones géographiques, nous lui demandons de nous contacter à l’adresse email contact@rippling-bijoux.com.
RIGHT TO RETRACT
In accordance with the provisions of Articles L221-18 and following of the French Consumer Code, the Customer has a period of 14 days to withdraw from his purchase, without having to justify any reason.
The 14-day period runs from the day the Customer receives the ordered item.
The Customer must inform Rippling as soon as possible, by email, of his desire to return the item.
To exercise his right of withdrawal, the Customer will find attached to these General Terms and Conditions of Sale the standard withdrawal form to download and send to the following address: Rippling SAS – 48 bis rue Vérollot – 94200 Ivry-sur-Seine FRANCE, or send electronically to contact@rippling-bijoux.com with a copy of the invoice.
The product concerned must be returned at the same time as the exercise of the right of withdrawal. The return of the article is carried out at the expense, risk and peril of the Customer (it is therefore advisable for him to declare the value of the goods and to take out insurance covering these risks). It is advisable to return it by registered mail to Rippling SAS – 48 bis rue Vérollot – 94200 Ivry-sur-Seine FRANCE (the postmark being taken as proof).
The Company will refund the payment received corresponding to the product, object of the withdrawal, within 14 working days from receipt and verification of the product returned by the Customer.
However, we draw your attention to the fact that the reimbursement of a jewel can only take place if all the following conditions are met:
1) The product must not have been worn, worn, modified, damaged, or subjected to any manipulation likely to prevent its re-marketing in new condition.
2) The product must not be custom made.
3) The product must be returned in its original packaging accompanied by the purchase invoice.
AFTER SALES SERVICE
The following provisions only apply in the event of a proven defect. They do not apply in the event that the defect results from inappropriate handling or other action detrimental to the product carried out by the Customer.
In the event of a defective product, the Customer may return the product to us for after-sales service. However, before returning the product to us, the Customer agrees to send an email to contact@rippling-bijoux.com including the photo of the defective jewel, the corresponding invoice as well as a comment describing the defect so that we can determine whether the product is repairable or exchangeable.
Rippling will assess the situation and possibly give the Customer consent by email for the product to be returned. Upon receipt of this agreement, the Customer may return the product. It will be up to him to keep any proof of this return, which implies that the articles are returned by any means giving a certain date to this shipment.
The return of the goods is carried out at the expense, risk and peril of the Customer (it is therefore advisable for him to declare the value of the goods and to take out insurance covering these risks). It is advisable to return them by registered mail.
The return address is as follows: Rippling SAS – 48 bis rue Vérollot – 94200 Ivry-sur-Seine FRANCE.
Upon receipt of the defective product Rippling will return the repaired or exchanged product to you at its expense within 3 to 4 weeks, except in exceptional cases where the repair would require a longer period.
In the event that the defective product returned to “Rippling” cannot be repaired, an identical product will be sent or refunded.
CUSTOMER SERVICE
Customer may contact Rippling:
- at the following number + 33 7 45 13 35 73 on the following day and opening hours: Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. French time.
- by email to contact@rippling-bijoux.com indicating his name, telephone number, the subject of his request and the number of the order concerned.1
INTELLECTUAL PROPERTY
The Site is the property of the Rippling Company. It is protected by national copyright laws and international treaties.
All rights relating to the Site and to the overall concept of the Company’s activity, to their original and innovative character, in particular the intellectual property rights to texts, literary and artistic creations, graphics (including photographs ) and audiovisual, computer developments, HTML developments and other works of the mind and, more generally, all creations likely to be protected by intellectual property law such as images, logos, formatting, graphic charter, structure, ergonomics, color codes, typography, fonts, basic graphic elements, graphic organization of screens, layout, page backgrounds, visual identity of the Site, belong to the Rippling Company or are regularly operated by the latter, without limitation.
The Customer undertakes not to directly or indirectly infringe the Company, the Site, or the rights of the Company. Consequently, none of the Elements of the Site may in whole or in part be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way. , free of charge or against payment, by a Client or by a third party, whatever the means and/or media used, whether known or unknown to date, without the express prior written authorization of the Rippling Company on a case-by-case basis, and the Customer is solely responsible for any unauthorized use and/or exploitation.
LIABILITY
Photographs and text reproduced to illustrate the products for sale are not contractual.
Rippling-bijoux.com cannot be held liable for breach of contract in the event that the product is out of stock or unavailable, or in the event of force majeure, disruption, flood, fire or strike, particularly of postal, transport or communication services. Rippling-bijoux.com shall not be liable for any direct or indirect result of these risks.
Rippling cannot be held liable for any damage whatsoever resulting from the use of the Internet network and site, such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
The Rippling Company cannot be held responsible for any delay or failure in the performance of its obligations under these GCS, if this delay or failure is attributable to a cause beyond its control
GOVERNING LAW
This contract is subject to French law. It is written in French and English and if there is any discrepancy between the two, the French shall prevail. In the event of a legal dispute, only French courts have jurisdiction.
ACCEPTANCE OF THE GENERAL CONDITIONS BY THE CUSTOMER
The Customer acknowledges having carefully read these General Conditions.
By placing an order on the Site, the Customer confirms that he has read the General Conditions and accepts them, making him contractually bound by the terms of these General Conditions.
The General Conditions applicable to the Customer are those available on the date of the order, a copy dated to date of which can be given to the Customer at his request, it is therefore specified that any modification of the General Conditions which would be made by Rippling will not apply. not to any order made previously.